Legal | Trust and Transparency

Refund and Cancellation Policy

Clear, fair rules for cancelling and getting refunds on my setup services and monthly management plans.

Last updated: 29 September 2026

Overview

I want you to be happy with my work. This policy explains how cancellations and refunds work for my one-time setup services and monthly management plans, such as conversion tracking setup, GA4 and GTM setup and Meta Ads management.

One-Time Setup Services

Before work starts: a full refund is available if you cancel before I begin.
After work starts: a partial refund may be given for the portion of work not yet completed.
Scope not delivered: if I cannot deliver the agreed tracking or setup and cannot fix it after reasonable attempts, you will receive a refund for the affected part.
After delivery and testing: completed and verified work is not refundable, but I provide post-setup support as described on the service page.

Monthly Management Plans

You can cancel at any time with at least 7 days written notice before your next billing date.
Fees for a month already started are not refundable.
If you cancel before the new month begins, you will not be billed again.
Plans are not locked into long contracts unless agreed in writing.

Advertising Spend

Ad budgets are paid directly to platforms such as Meta, Google, TikTok, Snapchat or OpenAI and are never held by me. I cannot refund ad spend that platforms have already charged.

What Is Not Refundable

Results-based disputes, since marketing performance cannot be guaranteed
Work already completed, delivered and verified
Third-party costs such as hosting, tools or platform fees
Issues caused by changes you or others made after delivery

How to Request a Refund

Email contact@rubelhasanrokib.com or message me on WhatsApp within 7 days of delivery or of the issue, with your name, service and a short description. I will review it and reply within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days, depending on your payment provider.

Disputes

If we disagree, please contact me first so I can fix the problem. I aim to resolve every concern fairly and quickly. See also my Terms and Conditions.